Zeeelle

Want to be part of an brand? Then this role is for you!We are a wig making company with huge plans to expand. We are looking for an experienced Customer Service Assistant to join our team in Basingstoke, 2 days per week, and work from their computers helping our customers, using Gorgias, whatsapp chat and telephone support.Daily responsibilities: Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants Communicating with our customers mainly on the telephone, but through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat. Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier.The ideal Customer Service Assistant will have at least one years’ experience previously working in a customer service role.This role is 100% work from home, flexible hoursJob Types: Part-time, ContractContract length: 18 monthsBenefits: Work from homeSchedule: Day shiftExperience: Customer service: 1 year (required)Work Location: Remote