West Northamptonshire Council

About the role IMPORTANT INFORMATION FOR CANDIDATES: To be considered for interview you will need to follow the application guidance, using the Supporting Statement text box to evidence each requirement listed on the person specification. This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces. Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and local history enquiries, you will ensure that each customer has a positive experience in the library. This role will require regular weekend working and candidates will need to be flexible to the business needs of the service, including the ability to travel to other locations as required. This post is for 35 hours per week part time and advertised on a pro rata basis (0.9459 FTE). The role will be based at Brackley Library. What will you be doing? LibraryPlus offers a wide range of services; and you will assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community. We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate. About you Can you provide excellent customer service to all visitors to Brackley LibraryPlus? Are you motivated and enthusiastic with a proactive approach? Are you creative and excited about delivering and supporting memorable activities for children and their families? Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers? If so, you might be the person we are looking for. About us We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities. Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it’s like to work at West Northants Council https://youtu.be/lV0EfeUF4aU At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. When potential is unlocked, talent thrives. Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day. West Northants Council, where careers thrive. Our benefits We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year. Cycle to Work scheme. Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection. Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme Payment of professional subscription / membership – If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme – We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Ongoing training and development opportunities. A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs). Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role. Making a difference – If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people’s lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.