megabus

megabus Customer Service Assistant

The role:

We’re looking for friendly, flexible and reliable people to join our megabus team at our hub in London Victoria Coach Station. You’ll love meeting people, going the extra mile for our customers and enjoy being part of a professional, dedicated team. As a Customer Service Assistant, you’ll be asked to be the face of megabus for our customers when they’re travelling to and from the coach station.

This is an opportunity where we’re looking for a full time applicant. The working day starts at 06:30 with shifts finishing at 23:00. Working hours will vary and due to the nature of our operation, shifts will include weekends and bank holidays – so we’re looking for an applicant who can be fully flexible.

What to expect:

• Looking after our customers and making sure you’re there to help and answer any questions.
• Supporting our drivers with boarding and helping with luggage.
• Selling tickets and add-on products to customers.
• Managing coach movements within the station and exceeding the health and safety standards.
• Supporting our Duty Manager team with administration and managing shifts on your own.
• Operating internal tracking systems to manage the coach services.
• Being pro-active and helping customers in the event things haven’t gone to plan.

Must haves:

• Excellent customer service skills
• Ability to stay calm under pressure
• Great communication and interpersonal skills
• Brand awareness and product knowledge
• An understanding of cash systems and handling
• Have a basic understanding of computer systems e.g Excel and Word
• Pro-active attitude
• Excellent problem-solving skills
• Good understanding of handling complaints and difficult situations

What’s on offer?

• Permanent full time contract with a competitive salary
• Free travel on the Stagecoach bus network for you and your spouse/partner, valid locally (excluding London) and on various other operators in the UK
• An attractive remuneration package with a contribution pension scheme, 20 days holiday in addition to bank holidays
• We also have a sick pay scheme after completion of a qualifying period.
• Ongoing welfare benefits including free confidential counselling service
• Regular opportunities for progression both within megabus and elsewhere in the Stagecoach Group

Why megabus?

You’ll be part of an incredible team. We’ve been offering great value coach travel and transporting people across the country since 2003. We’re also part of Stagecoach who employ 25,000 across the UK. We’re looking for people to be the faces of our business, with your focus being on all things customer.

You’ll be playing an incredibly important role supporting our fantastic customers using our services to get to work, to a number of towns and cities – and for those all-important staycations and city breaks.

Want to apply? Please attach your covering letter and CV Interviews will take place at via Microsoft Teams

Job Type: Full-time

Salary: From £23,322.00 per year

Benefits:

• Company pension
• Employee discount
• Free or subsidised travel
• Sick pay Store
• Discounts
• Wellness programmes

Schedule: 10 hour shift 8 hour shift Day shift Monday to Friday Night shift Overtime Weekend availability

Work remotely: No