Italk

An amazing opportunity has arisen within our Customer Service department. We are a successful growing Company with a passion for great Customer Service! We are looking for vibrant individuals to join us who want to become part of the team, grow with us and progress. We strongly believe in investing in people and have an enthusiasm for individual and team development.As a highly rated home telephone and broadband provider with thousands of customers across the UK, we offer competitively priced packages to suit all customers needs whilst also providing outstanding service at all times. We have some fantastic positions available and cannot wait to welcome new faces to our team!italk are committed to ensuring we continue to provide outstanding service to our customers and we are excited to be offering new opportunities to people in the community during this difficult time. You will need to have a secure internet connection Access to a computer/laptop which will need to be compatible with our systems. 10mb minimum download speed, 8mb minimum upload speed (you can test this here https://www.broadbandspeedtest.org.uk/) USB HeadsetWe will provide full training and ongoing support throughout your employment to ensure you have all the tools to succeed as a great Customer Care Advisor.Job specification: Take inbound calls from our existing customers on a range of account related queries Respond to all customers quickly and efficiently, in a polite and professional manner Accurately log all information on customers accounts and our in-house systems Ensure the customer is left fully satisfied at the end of the call Represent italk in a positive light and work to build on our glowing reputation Work as part of a growing team with the aim of continuing our successWhat we need from you: Committed to providing excellent customer care with a genuine desire to help The ability to adapt to a given situation without compromising standards Reliable and motivated to fulfill the role and exceed standards A positive and resilient attitude with a high level of self-motivation The ability to multi-task and balance a varied workload The drive to succeed both for yourself and for the company as a whole Availability to work between the hours of 8am to 7pm Monday to Friday and 9am to 5:30pm Saturday – This is a 37.5 hour per week contract. Full time hours onlyYou will receive: Fantastic working environment with a friendly upbeat team Training for every individual in our Academy training program Bonuses Regular incentives Available Private Health Care Pension schemes available Progression opportunitiesYou must have the right to work in the UK to be considered for this position.Job Types: Full-time, PermanentSalary: £20,319.00 per yearBenefits: Company pension Private medical insurance Work from homeApplication question(s): Do you have a stable internet connection and fast upload/ download speeds? Have you got a notice period? If so, how long? Do you currently hold a valid UK passport? Do you have an in date right to work in the UK?Experience: Telephony: 1 year (required) Customer service: 1 year (required)Work Location: Remote