Diabetes UK

Job Introduction At Diabetes UK we strive to create ‘A World Where Diabetes Can Do No Harm’. We have an internal Online Community Team that deliver daily requests such as responding to members of our community, approving, and rejecting user accounts, and responding to personal enquiries in our forum inbox. This role would lead a volunteer team to deliver daily services online, including managing community volunteers to support people affected by diabetes on our online community and working closely with the Online Community Manager. We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. Interview Dates: 23 & 26 October 2023 Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful: To view a full list of accepted documents and the checks employers are required to make click here To view guidance on proving your right to work to an employer click here If you have any questions, please contact recruitment@diabetes.org.uk Main Responsibilities To support the moderators, volunteers, and hosts and to deliver a smooth online experience by communicating with the Diabetes UK community. The main focus of the role is to assist and continue the function of the peer-to-peer system by following target SLA’s and community guidelines. The Ideal Candidate You will have well developed and proven experience of working within online communities and demonstrate the ability to build professional relationships with volunteers such as hosts, moderators, and Diabetes UK staff. You will be adept at quickly building positive relationships with a wide range of colleagues across internal teams and our supporters online. It is essential that you can manage and motivate a remote team to deliver against a set of objects which are aligned to the overarching organisational goal. It is essential that you have an innate ability to work confidently and communicate complex information clearly both verbally and in writing, to a wide range of people online. It is essential that you make informed decisions outside normal working hours that minimise risk to the online community and Diabetes UK brand. About The Company For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm. With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications. We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure. We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day. But there’s more to do. And you can be part of it. We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London. We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this. Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality. To find out more about what we do, check out our website. Package Description What we can offer you: Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time) A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns) 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time) Discounts on gym membership Employee assistance programme to give you support on any issues that come up in life Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months) Very active social scene including sport teams, gardening and other activities Generous pension provision, life assurance and income protection insurance Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months) Some benefits aren’t available until you’ve passed your probation period and are dependent on the length of contract.