Croydon Council

Job title: Payments Officers Department: Children, Families and Education Location: Croydon Council (CR0) Grade / Salary: Grade; 7; £33,351 – £34,341 Hours of work: 36 per week / Monday – Friday Contract type: Permanent x 3 / FTC x 1 until 31st March 2024 The Opportunity We are recruiting 4 Payment Officers for the Children Payments Team, Children & Families Systems Team, CYPE. The suitable applicants will be multi-skilled, flexible individuals with a demonstrable senior level of administration and finance experience. Reporting into the Children Processing and Payment Team Leads for the Children’s Payment Team, the roles will provide administrative, payments, data support and analytical reporting to busy social work teams, managers and corporate finance department. This role is hybrid working and the generally working two days a week in office – this could change according to needs of the service. About You The successful candidates must demonstrate excellent IT and administrative skills, be able to manage high volumes of sensitive information through various channels and from several sources, meet tight deadlines and turnaround times, have the ability to assess urgency and the need for escalation, and be a major contributor to a service working to support vulnerable children and families. Applicants will need to demonstrate the following through interview and practical assessment: Advanced, accurate use of IT systems, including complex databases Excellent organisational and prioritising skills Experience of managing payments through various channels Ability to work unsupervised, and also contribute to team aims and deadlines Commitment to and understanding of Data Protection and Confidentiality Excellent customer service skills Knowledge of safeguarding children is an advantage, but not essential. Benefits of Working With Us A pension scheme with an average employer contribution of 20% 29 days’ annual leave in addition to Bank Holidays Career Progression opportunities Investment into your staff well-being Good management support and regular supervision Why Join Us Our teams consist of experienced professionals at various levels The team arrange meetings weekly to ensure all colleagues have the support required to fulfil their duties The ethos at Croydon is very much about working together to make positive change You will join an established team who can help you settle in and offer their expertise You will have the support of an extremely knowledgeable and understanding manager Will have the opportunity to work from home and work flexibly which provides you with more of a work-life balance. Full time 36 hours per week Recruitment and Selection Timeline The closing date for applications is 23:59 on 9th September 2023 Shortlisting will take place on 11th – 13th September 2023 Interviews will take place on WC 19th September 2023 Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check