Bracebridge Care Group

Main Duties and Responsibilities Greet people politely and professionally whether in person or by telephone and offer assistance to all visitors to the home in a courteous and helpful manner. Responsible for the reception area and ensure it is always presented to a high standard. Ensure that all enquiries are recorded fully, accurately, and that this information is followed up and kept up to date to ensure occupancy targets are met. Know the home sales show route and check daily to ensure all areas for show rounds including the showrooms are presented to a high standard. Support with the process of show rounds and applicable documentation, ensuring a positive experience for those who are viewing the home. Actively follow up and manage any sales enquiries through to admissions. Ensure that the home Administrator and Customer Focus Lead has all information needed to ensure a smooth and friendly move in experience for everyone. Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail. Ensure carehome.co.uk ‘review us’ and Google review cards are on display to actively encourage reviews for the home. Interaction with all stakeholders should be professional, kind and caring – all appropriate records should be updated following these interactions. Pass essential information to relevant team members or people living in the home immediately. Reporting appropriate information to the Home Manager/ Administrator/ Customer Focus lead Maintain effective communication with the Home Manager /Administrator/ Customer Focus lead To be actively involved in the promotion of the independence, rights and choices of people living in the home in relation to the job role. To support the home by providing a positive and welcoming public image at the first point of contact, and ongoing whether in person or by telephone. To promote and market the home to prospective customers and their families in line with positive customer experience and undertake various marketing and sales activities as required. To support the home administrator and home manager and where appropriate other team members to include diary management, photocopying, filing, and maintaining other records as delegated. To maintain a professional attitude within the Home towards all Team members, people living in the home and visitors Ensure that incoming telephone calls are accurately transferred, with details recorded in case of call back is required. Demonstrate care and empathy to people living within the home. Adhere to homes policies and procedures. Receiving visitors in the Home To attend and contribute to team meetings Any other duties deemed appropriate in conjunction with the Home Manager.