Blackhawk Network

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections.

BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

This role is based in the UK contact centre and responsible for providing first and second line support, working closely with internal account teams and the El Salvador contact centre. Providing high quality customer service is always a priority via several contact channels. Purpose of the role To provide first level support to the UK customers to ensure the highest level of customer service, making sure queries are resolved as soon as possible and escalating where required.

Responsibilities:

• Proactively review and work within company policies, standard operating procedures, company and legislative updates to ensure you are working in line with best practice and business risk is minimised
• Display positive examples of the company Beliefs (Real, Accountable, One Team and Innovative) at all times Ensure calls are answered within the SLA guidelines and are handled professionally and politely
• Ensure emails are answered within the SLA guidelines and are executed using the written templates to the highest possible standard
• First call resolution and to deliver high quality customer service

Qualifications:

• Previous customer service experience
• Excellent verbal and written communication skills
• Experience with Microsoft word, excel and teams
• Good team work skills Strong reliability and adaptable to changing rota’s

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Free parking
• On-site parking
• Work from home

Work Location: Hybrid remote in Hemel Hempstead