BioTalent

Do you want to work for a forward-thinking & purpose-driven medical technology business based in Central London?They are seeking an enthusiastic and competent Customer Service Coordinator to support with their life-changing mission to change cancer therapy for millions of people!This role will offer you· The chance to perform work that will help the lives of patients and healthcare professionals· A flexible and progressive working environment· Personal contribution to shape the company’s unique culture· Market leading benefitsYou will be responsible for· Daily coordination of the patient experience on the Liberty service· Train patients over video calls on how to use the Liberty device.· Maintain the Patient Management system (Zendesk or similar)· Communicate with key hospital and external stakeholders.· Collect user feedback and share insights with the team.· Liaise with marketing to enhance customer service and brand materials.You will bring the following· Excellent customer/patient facing experience (essential)· Competent telephone and video conferencing skills (essential)· Target-orientated and strong attention to detail (essential)· Experience in a healthcare setting (nice-to-have)· Stock management system experience (nice-to-have)If this sparks your interest, please GET IN TOUCH by applying through this ad or emailing me at shola.sonagara@biotalent.com!Job Type: PermanentSalary: £25,000.00-£35,000.00 per yearSchedule: Monday to FridayWork Location: Hybrid remote in LondonReference ID: technical manager aurobindo